If given the chance, would you take something that doesn’t belong to you? And would that choice feel different if the “victim” weren’t a person, but a machine? Over the past ten years, retailers throughout the United States have installed tens of thousands of self-checkout kiosks to cut labor expenses. While these automated systems reduce staffing costs, they also introduce new and sometimes expensive problems. One of the most serious issues is theft. By exploiting system loopholes—such as the well-known “banana trick”—shoppers are costing stores significant losses.
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